Nokia mobile care
Hi! How can we help you today with your Nokia phone or accessory?
Hello.
when is it planned that HMD will update the IMS configurations of the German Telekom for VoWifi and VoLTE?
Greetings from Berlin
Rene
9:33 PM
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Nokia mobile care
Hi, welcome to Nokia Mobile Care! This is Nicolas, I will be assisting you today.
Hello Nicolas,
when is it planned that HMD will update the IMS configurations of the German Telekom for VoWifi and VoLTE?
Greetings from Berlin
Rene
9:35 PM
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Nokia mobile care
Hi Rene
I hope you are having a wonderful day
Hello Nicolas,
when is it planned that HMD will update the IMS configurations of the German Telekom for VoWifi and VoLTE?
Greetings from Berlin
Rene
9:38 PM
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Nokia mobile care
Regarding your inquiry, this VoLTE configuration has already been applied on most of the device, with the Android 8 operative system
Unfortunately the configuration for the German Telekom is missing. I have chatted with the support of Telekom, they list HMD the missing configuration in the firmware.
9:40 PM
N
Nokia mobile care
I see
In this case, it is really hard for us to know if this configuration will be applied on any device, and if it is applied by Google or Nokia
This will depend on the market needs for the countries where devices are sold
In other words, Telekom can't offer me the service because the Nokia 7 plus lacks the necessary IMS configurations.
9:42 PM
N
Nokia mobile care
If Telekom requests this configuration to be applied, then most likely it will be applied on all the phones within a timeframe
But exact dates, we don't really have
I apologize
ah, okay.
I already have a deal with a Telekom employee who wants to provide me with the necessary XML data.
so that the XML developer can insert them using ctrl+c and ctrl+v.
That's a job of less than five minutes.
9:45 PM
N
Nokia mobile care
I apologize, I don't handle programming language
It is hard for me to follow you
Can you send the request to HMD?
9:50 PM
N
Nokia mobile care
Yes of course, we will raise this request, so a proper department can take care of this
For me to raise this inquiry, may I have the IMEI number for your phone? You can find it either on the box or dialing *#06# on your phone
Thank you very much, sir.
instant
IMEI 3*****
9:53 PM
N
Nokia mobile care
Thank you very much, Rene
This conversation has been recorded and a proper department can take care of this request
Let me know please if there is anything else I may assist you with today
When can I hear from you if anything happened?
9:56 PM
N
Nokia mobile care
As this request will be made between Nokia Europe and Telekom, it may keep as a private request
However, this requests usually take 7-10 business days to process
That's okay.
It would just be great if the next update would include the few characters. You would make many German Telekom customers happy who have a Nokia phone.
13 minutes ago
N
Nokia mobile care
Yes, of course
We will send the request and hopefully it will come to an end with the next update
For the moment, Is there anything else I may assist you with?
No, thank you very much and have a great evening.
12 minutes ago
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Nokia mobile care
You as well!
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Have a fantastic rest of your day!
thank you
