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Frage Vista Bluescreen

BigNick81

Herzlich willkommen
Hallo zusammen,

Habe mir vor 2 Wochen ein neues Komplettsystem gekauft (Rechner, Monitor, Drucker etc.), gleich beim ersten Betrieb, also nur mit vorinstallierter Software, kam bluescreen, leider viel zu schnell um wirklich was lesen zu können. Nach dem Neustart kam folgende Fehlermeldung:

Problemsignatur:
Problemereignisname: BlueScreen
Betriebsystemversion: 6.0.6001.2.1.0.768.3
Gebietsschema-ID: 1031

Zusatzinformationen zum Problem:
BCCode: 3b
BCP1: 00000000C000001D
BCP2: FFFFFA6002C1C24D
BCP3: FFFFFA600607A570
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Dateien, die bei der Beschreibung des Problems hilfreich sind:
C:\Windows\Minidump\Mini032309-02.dmp
C:\Users\Nick\AppData\Local\Temp\WER-36718-0.sysdata.xml
C:\Users\Nick\AppData\Local\Temp\WERB72A.tmp.version.txt




Windows NT Version 6.0 Build: 6001 Service Pack 1
Product (0x3): Windows Vista (TM) Home Premium
Edition: HomePremium
BuildString: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Flavor: Multiprocessor Free
Architecture: X64
LCID: 1031



Nachdem der Fehler dann mehrmals aufgetreten ist, habe ich vista neuinstalliert. Hat natürlich nix genutzt.


Kann mir da irgendjemand weiterhelfen?

Danke
 
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Da es, wie du schreibst, ein neues Komplettsystem ist, gibt es nur eine Lösung: Zurück an den Absender. Damit wirst Du nicht glücklich.
 
Na gut,

Vielen Dank Euch trotzdem!
Hatte nur gehofft, da irgendwie mit ner andren Lösung drumherumzukommen.
Weil schon allein der Telefonsupport von denen is ne Frechheit.
Montag - Freitag 08.00-18.00 Uhr, komplette Mittagspause ging flöten, und dann nur Amateure für 14ct/min.... Aber da muss ich jetzt wohl durch. :rolleyes:
 
Bestellt habe ich ihn bei einem großen deutschen Versandhaus. Das Komplettsystem selbst ist von der Firma Hyrican.
 
Hallo Franz!!!

Vielen Dank erstmal für Tip!

Habe mich Schritt für Schritt an dein Tutorial gehalten und besagte MEMORY.DMP war dort nicht vorhanden. Habe sie dann unter C:\windows gefunden und dort hinkopiert (hoffe das funzt trotzdem)
Heraus kam dann folgendes:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files (x86)\Debugging Tools for Windows (x86)\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\symbols*Symbol information
Executable search path is:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Machine Name:
Kernel base = 0xfffff800`01e09000 PsLoadedModuleList = 0xfffff800`01fcedb0
Debug session time: Tue Mar 31 21:39:10.236 2009 (GMT+2)
System Uptime: 0 days 3:44:48.316
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Loading Kernel Symbols
...............................................................
................................................................
.....
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
...
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff960001a569c}

*** ERROR: Symbol file could not be found. Defaulted to export symbols for win32k.sys -
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Page 9627c not present in the dump file. Type ".hh dbgerr004" for details
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
Page 9627c not present in the dump file. Type ".hh dbgerr004" for details
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
Page b8be1 not present in the dump file. Type ".hh dbgerr004" for details
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
Probably caused by : win32k.sys ( win32k!memset+95c )

Followup: MachineOwner
---------
Bitte um Übersetzung :eek:


Vielen Dank
 
Zuletzt bearbeitet von einem Moderator:
[
Bestellt habe ich ihn bei einem großen deutschen Versandhaus. Das Komplettsystem selbst ist von der Firma Hyrican.


Ahja, da hab ich meinen auch her, schraub mal den Tower auf und schau mach ob alles richtig Montiert ist.
Bei mir war der Stromanschluss am Bord nicht richtig festgesteckt, also schau erst mal nach,sonst geht der mit UPS nach Bayern, und die von Hyrican sind nicht die schnellsten und wie du gesagt hast...Amateure.....recht geb:ROFLMAO:

Knuddel ;)
 
@ Knuddelbaer,

Hardware kann es natürlich immer sein, keine Frage. ;)
Aber da wir alle keine Handwerker sind schieben wir es gerne erstmal auf die Software.
Hier kann man auch super die Urscahen einschränken.

@ BigNick81,

du wirst deinen ganzen minidump nochmals debuggen müssen,
bzw. den Debugger neu einrichten.
Your debugger is not using the correct symbols
Irgendwas mit deinen 'symbols' ist schiefgegangen.
 
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