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[gelöst] Office 365 installieren klappt nicht.

blade2k3

blade2k3

treuer Stammgast
Hallo Zusammen,

ich hatte zuerst Office 2016 Pro Plus drauf und wollte auf Office 365 wechseln.
Das alte Office deinstalliert. PC neu gestartet. Seitdem lässt sich Office 365 nicht installieren. Auch das alte Office 2016 Pro Plus will nicht... Ich habe jetzt schon ettliche Sachen und Methoden probiert. Ich kann kein Office installieren.

Diese Fehler kommt immer: officefehler.PNG

Das ist der Log dazu:

Timestamp Process TID Area Category EventID Level Message Correlation
04/10/2020 05:09:41.049 OFFICEDE (0x45fc) 0x4fc Telemetry Rules Engine bcdgv Monitorable Unrecognized category specified in UlsCategorySeveritySource {"Category": "NexusTenantTokenExcelInsightsServices"}
04/10/2020 05:09:41.053 OFFICEDE (0x45fc) 0x4fc Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.LoadXmlRules", "CV": "gnQyFSBqZk+uySmYsQI3hw.3.1", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{"AppVVersion":"0.0","Bitness":"32","CommandLine":"/Configure "%userprofile%\\\\AppData\\\\Local\\\\Temp\\\\8b90c1fb-0c9b-4493-ad25-628a31fa670a\\\\Config\\\\configuration.xml"","ExeVer":"16.0.10810.33603","IntegrityLevel":"0x3000","Locale":"1031","ModulePath":"%userprofile%\\\\AppData\\\\Local\\\\Apps\\\\2.0\\\\HKMOHEQ3.D4B\\\\9ZPECYWM.1V6\\\\micr..tion_5329ec537c0b4b5c_0011.0000_a6cece8997391d74\\\\officedeploymentsetup.exe","OSVersion":"10.0","ProcessType":"ODT","ProcessorArch":"9","ProductType":"1","SecuritySessionId":"1"}"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x4fc Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.ProcessIdleQueueJob", "CV": "gnQyFSBqZk+uySmYsQI3hw.3", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry b0fkw Medium wWinMain {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Unable to set audience Id as bitfield didn't exist"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.ODT", "CV": "gnQyFSBqZk+uySmYsQI3hw.6", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Click-To-Run arql8 Medium Args::parseArgument: Parsing commandline.
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.ComputeInstallPlatformIfDefault", "CV": "gnQyFSBqZk+uySmYsQI3hw.6.1", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.ComputeInstallPlatformIfDefault", "CV": "gnQyFSBqZk+uySmYsQI3hw.6.1", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run arqmb Medium Args::Load: Have Admin scenario
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: /Configure
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Config\configuration.xml
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh7y Medium Args::GetConfigFile: config file: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Config\configuration.xml
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run appfq Medium Args::Load: product release id: none culture: en-us
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run apvr9 Medium TrySetUserRegistry::TrySetAttemptGetKey: Setting Attempt Get Key for none
04/10/2020 05:09:41.055 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry ayef6 Medium TrySetUserRegistry::TrySetLicenseTokenOrKey {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "No key or token found for none"}
04/10/2020 05:09:41.056 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry buhx5 Medium DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Eligibility Check Skipped."}
04/10/2020 05:09:41.056 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry buhx6 Medium DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Force C2R or empty."}
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry buhya Medium DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Install Status : {'status':'1'}"}
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh76 Medium HandleCommandLineAction::HandleStateAction: Not OOD scenario nor showing ODT help, check for elevation.
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh8l Medium TryGetElevation::HandleStateAction: Already running from elevated context.
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh78 Medium HandleCommandLineAction::HandleStateAction: Starting Admin tool scenario.
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh8d Medium HandleCommandLineAction::HandleStateAction: Start installation with configuration file: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Config\configuration.xml
04/10/2020 05:09:41.057 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvz Medium Configuration::Load: Using config file: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Config\configuration.xml
04/10/2020 05:09:41.061 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvy Medium ConfigFile::parseAttribute: Value of SourcePath: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Download
04/10/2020 05:09:41.061 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvu Medium ConfigFile::parseAddNode: Version not specified.
04/10/2020 05:09:41.061 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvv Medium ConfigFile::parseAddNode: ForceDowngrade:
04/10/2020 05:09:41.062 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry bcq00 Medium ConfigFile::parseAddNode {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"ForceUpgrade":""}"}
04/10/2020 05:09:41.062 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvy Medium ConfigFile::parseAttribute: Value of Channel: Current
04/10/2020 05:09:41.063 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry a6e44 Medium ConfigFile::parseAddNode {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"Channel":"Current"}"}
04/10/2020 05:09:41.063 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvy Medium ConfigFile::parseAttribute: Value of OfficeClientEdition: 64
04/10/2020 05:09:41.063 OFFICEDE (0x45fc) 0x441c Click-To-Run anwvy Medium ConfigFile::parseAttribute: Value of Path: C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Log
04/10/2020 05:09:41.064 OFFICEDE (0x45fc) 0x441c Click-To-Run btsuh Medium CultureMatchOS::GetSystemCultures {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "Adding Culture de-de"}
04/10/2020 05:09:41.065 OFFICEDE (0x45fc) 0x441c Click-To-Run btsuh Medium CultureMatchOS::GetSystemCultures {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "Adding Culture en-us"}
04/10/2020 05:09:41.066 OFFICEDE (0x45fc) 0x441c Click-To-Run bs1uv Medium CultureMatchOS::MatchCultureWithOfficeCulture {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "Matched Culture de-de"}
04/10/2020 05:09:41.067 OFFICEDE (0x45fc) 0x441c Click-To-Run bs1uv Medium CultureMatchOS::MatchCultureWithOfficeCulture {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "Matched Culture en-us"}
04/10/2020 05:09:41.067 OFFICEDE (0x45fc) 0x441c Click-To-Run coq0e Medium Configuration::Load: Setting culture to: de-de
04/10/2020 05:09:41.078 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
04/10/2020 05:09:41.080 OFFICEDE (0x45fc) 0x441c LogLine output 0000 Unexpected GetAddrInfoW failed on server C: with error 11001
04/10/2020 05:09:41.080 OFFICEDE (0x45fc) 0x441c Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\Users\Jay\AppData\Local\Temp\8b90c1fb-0c9b-4493-ad25-628a31fa670a\Download. Assuming low cost and proceeding.
04/10/2020 05:09:41.080 OFFICEDE (0x45fc) 0x441c Click-To-Run ckrgt Medium PerformMSITransitions::HandleStateAction: Configuring an install/crosssell scenario in an admin configured run
04/10/2020 05:09:41.082 OFFICEDE (0x45fc) 0x441c Click-To-Run cnp8g Medium TryGetVersionDescriptor::GetInstalledProducts {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"message":"Not necessary to get installed products list for MSI products."}"}
04/10/2020 05:09:41.083 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry cqkp3 Medium ChannelCompute::GetExistingChannel {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"message":"Either no installed skus or no existing version"}"}
04/10/2020 05:09:41.084 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry cnp77 Medium ChannelCompute::GetIncomingChannel {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "Valid incoming source channel and source channel type: Monthly."}
04/10/2020 05:09:41.084 OFFICEDE (0x45fc) 0x441c Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:0, Platform:x64, Version:, Culture: -> v64.cab
04/10/2020 05:09:41.084 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v64.cab
04/10/2020 05:09:41.085 OFFICEDE (0x45fc) 0x441c Activity bjtct Medium ActivityStarted {"Name": "Office.ClickToRun.FileDownload", "CV": "gnQyFSBqZk+uySmYsQI3hw.6.2", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"} 151CB810-C8FD-437F-8FA8-84DE0423CD48
04/10/2020 05:09:41.149 OFFICEDE (0x45fc) 0x441c Click-To-Run a5bqx Medium TransportRetry::ExecuteDownloadFile {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"message":"Download succeeded","SourcePath":"%userprofile%\\\\AppData\\\\Local\\\\Temp\\\\8b90c1fb-0c9b-4493-ad25-628a31fa670a\\\\Download\\\\Office\\\\Data\\\\v64.cab","DestinationPath":"%userprofile%\\\\AppData\\\\Local\\\\Temp\\\\OfficeC2R373E0927-714F-418D-ACE8-D7C31FD8D315\\\\v64.cab","Attempt":"1"}"} 151CB810-C8FD-437F-8FA8-84DE0423CD48
04/10/2020 05:09:41.150 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry boksi Medium TransportRetry::ExecuteDownloadFile {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.11929.20648", "C2RClientVer": "0.0", "ContextData": "{"message":"{"message":"Succeeded","result":"1","sourcePath":"C:\\\\\\\\Users\\\\\\\\%USERNAME%\\\\\\\\AppData\\\\\\\\Local\\\\\\\\Temp\\\\\\\\8b90c1fb-0c9b-4493-ad25-628a31fa670a\\\\\\\\Download\\\\\\\\Office\\\\\\\\Data\\\\\\\\v64.cab","timeElapsed":"63","totalRetryCount":"1","transportSummaryList":[{"apiName":"File","failoverDomain":"","errCode":"","cdnUsed":"","keepAlive":"0"}]}"}"} 151CB810-C8FD-437F-8FA8-84DE0423CD48
04/10/2020 05:09:41.150 OFFICEDE (0x45fc) 0x441c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.FileDownload", "CV": "gnQyFSBqZk+uySmYsQI3hw.6.2", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"} 151CB810-C8FD-437F-8FA8-84DE0423CD48
04/10/2020 05:09:41.158 OFFICEDE (0x45fc) 0x441c Click-To-Run azffa Medium Descriptor::Load: Reading Available value from descriptor: 16.0.12624.20382
04/10/2020 05:09:41.158 OFFICEDE (0x45fc) 0x441c Click-To-Run azffb Medium Descriptor::Load: Prereq Node exists. Being parsing it.
04/10/2020 05:09:41.158 OFFICEDE (0x45fc) 0x441c Click-To-Run azffc Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 16.0
04/10/2020 05:09:41.158 OFFICEDE (0x45fc) 0x3bc0 Activity bjtcw Medium ActivityEnded {"Name": "Office.Experimentation.TasFetch", "CV": "gnQyFSBqZk+uySmYsQI3hw.4", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.159 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry a50p0 Medium TryGetVersionDescriptor::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ContextData": "Determined version to install {'VersionToInstall':'16.0.12624.20382'}"}
04/10/2020 05:09:41.159 OFFICEDE (0x45fc) 0x441c Click-To-Run a4v21 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run anhmm Medium Prereq::prereqsFailed: No prereqs have failed.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run anwwb Medium MinOsVersionValidator::CheckPreReq: returning: 1.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run anhmm Medium Prereq::prereqsFailed: No prereqs have failed.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run avzz3 Medium Is64BitOnWin32Validator::CheckPreReq: 64bit Office install. Must check OS platform.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run anhmm Medium Prereq::prereqsFailed: No prereqs have failed.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
04/10/2020 05:09:41.160 OFFICEDE (0x45fc) 0x441c Click-To-Run anhmm Medium Prereq::prereqsFailed: No prereqs have failed.
04/10/2020 05:09:41.176 OFFICEDE (0x45fc) 0x441c Click-To-Run anhmm Medium Prereq::prereqsFailed: No prereqs have failed.
04/10/2020 05:09:41.188 OFFICEDE (0x45fc) 0x441c Click-To-Run Non Task Error anhmn Unexpected Prereq::prereqsFailed {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ErrorCode": 1610, "ErrorType": "1610", "AppVErrorSource": "", "ErrorMessage": "ErrorCodeOnly (failed MsiEnumProducts , Error:0x64a)", "ErrorDetails": "", "ContextData": "OException has occured. Exiting bootstrapper."}
04/10/2020 05:09:41.188 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
04/10/2020 05:09:41.189 OFFICEDE (0x45fc) 0x441c Click-To-Run Non Task Error aoh9e Unexpected HandlePrereqFailure::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ErrorCode": 29, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "", "ErrorDetails": "", "ContextData": "Failure has occured with unknown action: 32"}
04/10/2020 05:09:41.189 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh71 Medium BootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine.
04/10/2020 05:09:41.190 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry aoh9f Medium TryShowUI::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ContextData": "Showing failure UI."}
04/10/2020 05:09:41.191 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry a50py Medium TryShowUI::HandleStateAction {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ContextData": "{'ErrorUrl':'https://officeredir.microsoft.com/r/rlidOfficeWebHelp?p1=OCSAC2RBootstrapper&ver=16&clid=1031&helpid=%220-1012-0%22&app=webview','ErrorCode':'0','ErrorSource':'1012'}"}
04/10/2020 05:09:41.303 OFFICEDE (0x45fc) 0x4b2c Activity bjtcw Medium ActivityEnded {"Name": "Office.Experimentation.EcsFetch", "CV": "gnQyFSBqZk+uySmYsQI3hw.5", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:46.048 OFFICEDE (0x45fc) 0x3cf0 Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "gnQyFSBqZk+uySmYsQI3hw.7", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:46.048 OFFICEDE (0x45fc) 0x3cf0 Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.DynamicConfig.FetchConfigs", "CV": "gnQyFSBqZk+uySmYsQI3hw.7", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:31:30.698 OFFICEDE (0x45fc) 0x441c Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
04/10/2020 05:31:30.699 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry arqpm Medium wWinMain {"MachineId": "82ecab5abe82a243893853f9e5df05a3", "SessionID": "c723f3b9-d8bd-4269-afdc-e886a8c48657", "GeoID": 94, "Ver": "16.0.12624.20382", "C2RClientVer": "0.0", "ContextData": "AdminBootstrapper::Main: Installation came back with -2147418113."}
04/10/2020 05:31:30.699 OFFICEDE (0x45fc) 0x441c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.ODT", "CV": "gnQyFSBqZk+uySmYsQI3hw.6", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}

Fix-Tool bringt nichts. Windows neu aufsetzen. Das sehe ich nicht ein. Es läuft alles. Nur dieses dämliche Office will nicht mehr. Ich bereue es, dass ich auf 365 wechseln wollte....

Vllt kann mir jemand helfen. :) :D

Vorab vielen Dank.
 
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Hallo blade2k3
Bitte stelle deinen Log in einen Spoiler.
Timestamp Process TID Area Category EventID Level Message Correlation
04/10/2020 05:09:41.049 OFFICEDE (0x45fc) 0x4fc Telemetry Rules Engine bcdgv Monitorable Unrecognized category specified in UlsCategorySeveritySource {"Category": "NexusTenantTokenExcelInsightsServices"}
04/10/2020 05:09:41.053 OFFICEDE (0x45fc) 0x4fc Activity bjtcw Medium ActivityEnded {"Name": "Office.Telemetry.LoadXmlRules", "CV": "gnQyFSBqZk+uySmYsQI3hw.3.1", "ProcessIdentifier": "officedeploymentsetup.exe_16.0.10810.33603_X86_{15327482-6A20-4F66-AEC9-2998B1023787}"}
04/10/2020 05:09:41.054 OFFICEDE (0x45fc) 0x441c Click-To-Run General Telemetry aqkhc Medium

Spoiler 1 Erweitert.jpg___Spoiler 2.jpg___MS Office Antivirus.jpg

Welches Antivirusprogramm hast du installiert? Bild 3
 
Windows Standard.


//edit 10.04.20 8:10
Ich sehe gerade Das nur die Firewall läuft. Der Virenschutz hat sich verabschiedet.
 
Zu deinem Problem kann ich dir nicht helfen.
Danke für das Spoiler setzen, so bleibt es übersichtlicher.
Frohe gesundes Ostern.
Nachtrag 08:15
Zeig mal einen Screenshot, dass der Virenschutz sich verabschiedet hat.
Virenschutz normal.jpg

Normal wäre so
 
Zur Behebung dieses Fehlers gibt es im Netz viele Anleitungen, z.B. hier: Losung: „Ihr Viren- und Bedrohungsschutz wird von ihrer Organisation verwaltet“
Meistens hilft schon die dort beschriebene Registry-Änderung:

So könnt ihr den Viren- und Bedrohungsschutz von Windows 10 wieder aktivieren:
Drückt die Tasten Windows + R gleichzeitig, um ein „Ausführen-Fenster“ zu öffnen.
Dort tippt ihr den Befehl regedit ein und klickt auf OK.
Jetzt klickt euch durch bis zu
HKEY_LOCAL_MACHINE/SOFTWARE/Policies/Microsoft/Windows Defender
Rechts seht ihr nun den Eintrag „DisableAntiSpyware“.
Führt einen Doppelklick auf den Eintrag aus und ändert den Wert von 1 auf 0.
Schließt den Registry-Editor und startet Windows neu, um die Änderung zu übernehmen.
Zum Vergrößern anklicken....
 
Norton Security. Ich will einfach nur das office und outlook wieder geht. Seit heute morgen um 5 bin ich dran.
 
Noch nicht. Das wollte ich auch noch machen.

Defender läuft:

defender_works.PNG

//edit 9:33

NIS_remove.PNG

fertig!

//edit 9:41

Wir installiere ich jetzt Office 365 Home? Ich traue mich schon nicht, weil sonst rege ich mich wieder nur auf.
 
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Gut, dann schaue mal, ob Windows Updates auch kommen und bringe Dein Windows auf den aktuellen Stand Version 1909 (Build 18363.752 oder .753), falls Du das noch nicht hast. Danach kannst Du die Office Installation erneut starten. Neustarts zwischendurch sind auch oft hilfreich (bei Ein/Aus einfach auf "Neu starten" clicken).
 
Hat aber offensichtlich nicht geklappt, denn aktuell ist Build 18363.752, wie @ PeteM92 schreibt.
Winver.jpg
 
Ich stand letztes Jahr vor dem gleichen Problem. Der Fehler ist die falsche Deinstallation vom alten Office und der angefangenen Installation vom neuen Office. Ich habe nach 4 Stunden eine Neuinstallation gemacht und hatte trotzdem mit der Aktivierung so meine liebe Not.
 
win1909.PNG

So.... und jetzt?

//edit 10:10

Fehlerbild wie vorhin. :cry:

Fehler_besteht weiter.PNG

Es muss aber eine Lösung geben. Das kann doch nicht sein. Das Office mich zum Neuinstalliern zwingt......

Ich habe office 2016 pro plus über office.com runtergeladen über die Exe. Der zieht sich den Rest von den Servern. Es muss doch einen Trick geben. Ich bin seit 5 Uhr schon dran....
 
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